Although this is a step-by-step series, everyone's methods will (and should) vary, so it really depends on how much time you think it will take (if you're billing hourly).  What tools do you have at your disposal vs. how much researching for information will you have to do on your own? Will you have to pay for research reports or companies? Do you pay a monthly service for data or research?
A user-feedback poll is one great, easy way to help you better understand your customers. Kline claims, “Done incorrectly, these can be annoying for a user. Done well, it’s an excellent opportunity to help the customer feel that their opinion matters, while also getting needed insights to better market the company. One poll we ran for an e-commerce client helped us learn that 80% of potential customers cared more about the performance of the product than the price. [So,] we added as much helpful performance information to the website as we could.”
Awesome tips Brian. Always enjoy your posts. My question is, how can I boost traffic significantly if my keyword has pretty low search volume (around 100 monthly searches based on keyword planner)? I’ve been trying to expand my keyword list to include broader terms like “customer experience” but as you know that is super competitive. Do you have any suggestions for me? Thanks in advance.

Español: aumentar el tráfico en un sitio web, Русский: увеличить посещаемость сайта, 中文: 增加网站流量, Deutsch: Die Zahl der Zugriffe auf Websites steigern, Français: augmenter le trafic de votre site web, Nederlands: Meer bezoekers naar je website trekken, Čeština: Jak zvýšit návštěvnost webových stránek, Bahasa Indonesia: Menaikkan Kunjungan ke Situs Web, العربية: زيادة حركة الزيارات على موقعك الإلكتروني, हिन्दी: वेबसाइट का ट्रैफिक बढ़ाएं, Tiếng Việt: Tăng Lượng truy cập Trang web
Use social networks to expand your reach. Social networking is hugely important, and ensuring that you have a solid presence will have a large impact on your views. Post compelling content and you’ll soon build a loyal following. Follow and share with other users, who may reciprocate and follow you. There are a variety of ways that you can use social networks to extend your online presence, depending on the needs of your site.[3]
Nice work Laura! This is going to be a great series. I'm working my way through SEOmoz's Advanced SEO Training Series (videos) Vol. 1 & 2 to build upon the advice and guidance that you and your team provided to me during my time at Yahoo!. Now many others will benefit from your knowledge, experience and passion for SEO strategy and tactics. Best wishes for great success in your new role.
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